Server Outage Progress: April 25, 26, 27 2023
We have approx. 30% of Fongo Home Phone users back online.
More Home Phone users will come back online as the day goes on. No action is required.
Server Outage Progress: April 2023
We have approx. 30% of Fongo Home Phone users back online.
More Home Phone users will come back online as the day goes on. No action is required.
Setting PAP2 / PAP2T for Freephoneline
Before you start configuring the adapter, make sure you have the following settings for your SIP account:
- SIP Server address (sometimes called SIP Proxy)
- SIP User ID (the phone number, with 1 in front of the area code)
- The password for the SIP account (a combination of letters and numbers)
To obtain these settings, you must contact Freephoneline and ask for your configuration file. There's a one time charge for this, currently $50 CAD + tax. They will send you a Word document with the settings.
Plug in the adapter (power, an Ethernet cable to your router and a phone into Line 1). Wait about 20 seconds then pick up the phone and dial ****110#. The adapter will read back (with voice) its IP address. Open a browser and enter that IP address. The Info page of the adapter will show up.
- SIP Server address (sometimes called SIP Proxy)
- SIP User ID (the phone number, with 1 in front of the area code)
- The password for the SIP account (a combination of letters and numbers)
To obtain these settings, you must contact Freephoneline and ask for your configuration file. There's a one time charge for this, currently $50 CAD + tax. They will send you a Word document with the settings.
Plug in the adapter (power, an Ethernet cable to your router and a phone into Line 1). Wait about 20 seconds then pick up the phone and dial ****110#. The adapter will read back (with voice) its IP address. Open a browser and enter that IP address. The Info page of the adapter will show up.
FreePhoneLine | Fongo | Fibernetics Same Company
FreePhoneLine | Fongo | Fibernetics (parent company)
FreePhoneLine owned by Fibernetics
http://www.freephoneline.ca/
FreePhoneLine out of Kitchener-Waterloo, Ontario.
Fongo owned by Fibernetics
http://www.fongo.com/
Fongo User Forums - Forum
Fongo User Forums - Forum
Fibernetics out of Kitchener-Waterloo, Ontario.
http://www.fibernetics.ca/
worldline.ca
http://www.worldline.ca/services/home-phone-and-high-speed-internet/
Fibernetics DID Outage | UPDATE
Fibernetics is experiencing an outage of all their London (Canada) DIDs. The outage started around noon on February 19th. All incoming calls either fail, or are presented with, "This number is not in service/not assigned."
My provider is Anveo, but I would imagine this affects anyone who uses Fibernetics as a CLEC, including Fongo/Freephoneline and Callcentric.
Anyone else affected by this outage?
Freephoneline.ca DID Outage | UPDATE
Freephoneline | Fibernetics is experiencing an outage of all their London (Canada)
DIDs. The outage started around noon on February 19th. All incoming
calls either fail, or are presented with, "This number is not in
service/not assigned."
My provider is Anveo, but I would imagine this affects anyone who uses Fibernetics as a CLEC, including Fongo/Freephoneline and Callcentric.
Anyone else affected by this outage?
My provider is Anveo, but I would imagine this affects anyone who uses Fibernetics as a CLEC, including Fongo/Freephoneline and Callcentric.
Anyone else affected by this outage?
LiveHive team joins Fibernetics (Freephoneline.ca)
CAMBRIDGE — The management team of
LiveHive Systems, a Waterloo digital media startup, has joined
Cambridge-based telecommunications company Fibernetics to run the
division that provides the Freephoneline.ca service.
Under the acquisition deal, LiveHive’s
management team, including president Dave Bullock and chief technology
officer Jean-Pierre Bhavnani, has taken charge of Fongo Inc., a company
owned by Fibernetics that runs the Freephoneline service. They retain
their titles as president and chief technology officer respectively in
Fongo.
John Stix, chief marketing officer of
Fibernetics, said Freephoneline.ca has a base of about 100,000 users and
is growing.
Under the service, people get a phone
line through their computers. It allows them to call anywhere in Canada
for free, receive calls, get voice mail and set up a “follow me” feature
that allows them to get their incoming calls transferred to other
phones. Right now, the service is primarily delivered over the computer,
but the company will soon be launching smartphone applications as well.
The calls are free because the business
gets its revenue from ads that appear on the top of the Freephoneline
application on the computer.
Freephoneline.ca is down | System Problems
Freephoneline.ca is down this morning
Does anyone else have issues with freephoneline ?
I have been having issues since yesterday. Today it is even worse.
Let's see who else has issues - since we had a similar situation not long ago, wonder if this is similar case.
Yes, it is still up and down since yesterday. ATA can't register once in a while.
please enter your comments if freephoneline.ca is down ?
Does anyone else have issues with freephoneline ?
I have been having issues since yesterday. Today it is even worse.
Let's see who else has issues - since we had a similar situation not long ago, wonder if this is similar case.
Yes, it is still up and down since yesterday. ATA can't register once in a while.
please enter your comments if freephoneline.ca is down ?
Fongo Customer Service Phone Numbers
Fongo CS recording acknowledges the outage claims they're working on it. No ETA.
Monday – Friday 8AM - 9PM EST
Saturday 9AM - 5PM
Fongo Customer Service
Toll Free: 1-866-515-5550
Fongo Local Customer Service:
Monday – Friday 8AM - 9PM EST
Saturday 9AM - 5PM
Fongo Customer Service
Toll Free: 1-866-515-5550
Fongo Local Customer Service:
FreePhoneLine reviews 2013
Good "Free, good quality, and good support"
Overall "It's an awesome deal"
There is not much to say when they give you a DID and unlimited calling for free. I dumped the POTS and bought my own ATA for $30 and paid $50 for the configuration file. I find the $50 config file more than reasonable considering I get a DID, unlimited calling, voice mail and caller id for $0 a month.
Their support is great, the forum is very useful, very easy to get in touch with and they are always there to help.
With the ATA, the voice quality is perfect. Didn't have a problem after constantly trying different numbers to stress-test it for a week. In fact, it's better than my cellphone and as good as a post line.
I read before that some people had trouble getting the config file or had to wait up to a week, but when I called, they activated it on my online account right away and I had access to the password before the call to purchase the file even ended.
All in all, zero problems, 0 monthly fees and a perfectly working line makes me more than happy!
Edit after several months:
Aside from a few small bugs that they're trying to iron out after a server upgrade (VM indicator won't turn off on my phone, for example), it's still working great, line quality never had any trouble and the price is still $0
Overall "It's an awesome deal"
There is not much to say when they give you a DID and unlimited calling for free. I dumped the POTS and bought my own ATA for $30 and paid $50 for the configuration file. I find the $50 config file more than reasonable considering I get a DID, unlimited calling, voice mail and caller id for $0 a month.
Their support is great, the forum is very useful, very easy to get in touch with and they are always there to help.
With the ATA, the voice quality is perfect. Didn't have a problem after constantly trying different numbers to stress-test it for a week. In fact, it's better than my cellphone and as good as a post line.
I read before that some people had trouble getting the config file or had to wait up to a week, but when I called, they activated it on my online account right away and I had access to the password before the call to purchase the file even ended.
All in all, zero problems, 0 monthly fees and a perfectly working line makes me more than happy!
Edit after several months:
Aside from a few small bugs that they're trying to iron out after a server upgrade (VM indicator won't turn off on my phone, for example), it's still working great, line quality never had any trouble and the price is still $0
Freephoneline.ca Customer Support Details
It's free but this is the only shit they give out for support ?
Customer Support Inquiries:
Please refer to our online support at support.freephoneline.ca or search our Fongo User Forum for thousands of answers to specific questions before submitting a support ticket.
http://www.freephoneline.ca/contactUs
DSL Internet Service:
For Internet service only related issues, email internet@fongo.com
Privacy Inquiries:
For information about privacy issues, email us at privacyofficer@fongo.com.
Copyright and Abuse Notice:
To report abuse and copyright infringement, email us at report@fongo.com.
About Freephoneline:
Customer Support Inquiries:
Please refer to our online support at support.freephoneline.ca or search our Fongo User Forum for thousands of answers to specific questions before submitting a support ticket.
http://www.freephoneline.ca/contactUs
DSL Internet Service:
For Internet service only related issues, email internet@fongo.com
Privacy Inquiries:
For information about privacy issues, email us at privacyofficer@fongo.com.
Copyright and Abuse Notice:
To report abuse and copyright infringement, email us at report@fongo.com.
About Freephoneline:
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